Returns & Refunds

Returns & Refunds

By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns

Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, we require a receipt or proof of purchase.

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

To qualify for a refund, your item must be sent back to us in new/unused condition, and in the original packaging it was received in. All clothing merchandise must also be returned with tags attached.

Please note that certain products are not eligible for refund for hygienic reasons. These items include: Hats, headbands, socks, wraps, swimwear and bras & liquids, food related, health & personal care items.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

All sale items are final

  • Items bought on sale are not eligible for a refund. Only items purchased at regular price qualify for a refund. All sales items are final.

All seasonal items are final

  • All sales of seasonal items are final.

Return shipping costs are not refunded. The customer will be responsible for paying to send the item back to us. Please consider using a trackable shipping service or purchasing shipping insurance. Without tracking, we cannot guarantee that we will receive your returned goods.

IMPORTANT: Please contact our Customer Support on shop@sporteebox.com to return your purchase. You will be provided with a specific return center address. Please DO NOT send your purchase back to our head office.

Refunds are processed within 7-10 business days of receiving your return (excluding weekends or holidays).

(!) We reserve the right to deny returns that do not comply with our Return Policy.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A refund will be given in following terms:

  • Item didn't make it to delivery address provided (this excludes customer input errors)
  • Item has a manufacturing problem
  • Item is the incorrect size (this excludes customer select wrong size)

You may inquire for a replacement within 48 hours upon receiving, if your item falls in one of these three categories listed above. We require a photo/video showing the defect in quality or size so we can send you a replacement.

Late or missing refunds (if applicable)

If you have been notified that you were eligible for a refund and that your refund has been processed, but you haven’t received the refund yet, there are certain steps that we ask you to take before contacting SPORTEE-BOX.

Please note that some transactions take a while to be posted to your account. So, if you do not see the transaction immediately after our notification, don’t panic. It just means that the process hasn’t been completed yet as it may take some time for your refund to be officially processed and posted to your account.

So, we ask that you do the following:

  • Bank Payment: Check your bank account. If it is not posted, contact your bank to query whether a refund is on your account to be processed.
  • Credit card payment: Contact your credit card company and ask whether they see any pending transactions on the account.

NOTE: There is often some processing time (2-5 business days) before a refund is posted.

If after you’ve done both actions you still have not received your refund, please contact us at shop@sporteebox.com

Undeliverable Packages

We may on occasions have packages returned to our warehouse because it was undeliverable. This generally happens for one of the following reasons:

  • An incorrect shipping address was entered at checkout
  • The courier failed in their attempt to deliver the package or the package was not picked up from a local depot within the time specified
  • The package was refused by the recipient

SPORTEEBOX is not responsible for packages returned as undeliverable. We will also not issue a credit or refund for the items in these packages. please contact your local post office to file a claim.

Lost or Stolen Packages (While in transit)

If your package has been lost in transit, Please reach out to us by email as we will likely send you out a replacement at no extra charge to you.

For any other questions regarding shipping, etc, please visit our FAQ!

Cancel order

You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value exclude shipping fee) will be applied for the cancellation.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

Please note that any orders that have already been packed or shipped cannot be cancelled .

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@sporteebox.com